Shipping & Returns
Shipping
We dispatch orders from the UK within 1–2 working days. You'll get tracking by email as soon as your order is on its way.
| Destination | Cost | Delivery time | Free over |
|---|---|---|---|
| United Kingdom | £3.99 | 2–3 working days | £30 |
| Europe (EU) | £4.99 | 3–5 working days | £40 |
| Rest of world | Calculated at checkout | 7–10 working days | - |
Free UK delivery on orders over £30, and free EU delivery on orders over £40. Rest-of-world shipping is calculated at checkout and has no free-shipping threshold. Any import duties or taxes outside the UK are the responsibility of the customer.
Returns
We want you to love your ritual. If something arrives damaged or isn't right, email us within 30 days of delivery and we'll sort a replacement or refund.
Unopened pouches in resalable condition can be returned for a refund within 30 days. For food-safety reasons we're unable to resell opened pouches, so we can't accept those back - but if there's a problem with your matcha, please get in touch and we'll make it right.
Questions? See our FAQ or contact us.